I am extremely disappointed and frustrated with Peak Pharmacy. I attended the pharmacy today after a GP appointment for my two unwell children (9 months and 4 years old) to collect their prescribed antibiotics. Due to their ill health, I left them in my car parked outside on the yellow lines hoping I’d be in and out, rather than bring two sick and distressed children inside. When I arrived, I was the only patient. The receptionist offered no greeting or courtesy just a cold, dismissive “you okay?” with no eye contact. Other customers were treated the same. Despite being the only patient, I waited around 30 minutes for the prescriptions. When I politely asked if the pharmacist could expedite the medication because my children were in the car, I was rudely told they were busy and that I and my children “needed to be patient.” This is completely unacceptable when dealing with a 9 month old baby and a 4 year old. After leaving, I called the pharmacy to request the complaints procedure, the pharmacist’s GPhC registration number, the owner’s name, and the receptionist’s name. I was on hold for 38 minutes, and when someone finally answered, I was told the pharmacist was “having her lunch” and asked to call back. I explained I could not call back after waiting 38 minutes, but I was treated dismissively and given contradictory excuses. To make matters worse, there was a serious safety issue with the medications. Although the bottles themselves had labels, each bottle was placed in the wrong outer box. The pharmacist did not explain the different strengths of the medications at all. I was left unsure whether I could safely give the antibiotics to my children. When I contacted the pharmacy about this, I was told I could have messed with the boxes myself and that I “must have a problem with the pharmacy,” which is completely unacceptable. This branch shows a total lack of professionalism, compassion, and attention to patient safety. Staff are rude, dismissive, and fail to provide basic customer service. The delays, lack of communication, and mishandling of medications for young children are shocking. I strongly caution others to be extremely careful using this pharmacy, and I expect the management to take these issues seriously and address them immediately
Qurrah-tul-ain Ahmed
6 months ago
Will be hesitant to use this pharmacy again, despite the convenience of its location. The pharmacist came across as patronising and judgemental in his tone, and had little discretion when speaking to me in front of his colleagues.
Lauryn Goolamy
10 months ago
I arrived as I received a message informing myself that the prescription was ready only to find that they close every day for lunch and sometime for training. The website should state when it closes as a notice on the door is not enough for those that have made the journey there.
Diane Rushworth
1 year ago
since Peak have taken over Tims, Brookmill, the service is awful. 3 times have received a msg saying order ready and yet when I went to pick up, I could only get part of the order, twice had to go back and once had to travel to Asda to complete. Plus add to the fact that the phone just cuts you off after a msg saying wait and also now stretching the pickup time from 2 days to 5!! Why 5 it's literally next door to the doctors, the delivery van comes everyday and prescriptions are done electronically - truly shocking
titan uk
1 year ago
Time and time again, my partner picks up my prescribed tablets etc and inevitably something is missing. This time my libre 2 and my urso tablets. Shouldn't they check the drugs against the prescription beforehand. It has now cost £54 to get libre 2 delivered tomorrow as I will be away from Monday. No urso tablets now until I get back.
Tracey Owen
1 year ago
Best chemist around the area. Very polite and helpful. Not a long waiting time to get your prescription filled. Highly recommended
mandy rawson
1 year ago
Lovely staff, friendly and efficient. Text notification for prescriptions, really good.
Lorraine Davies
2 years ago
The lady behind the counter is excellent and very helpful
Michael Lynch
2 years ago
Always giving the wrong prescriptions or half prescriptions without telling you, so you only find out when you’re home.
Alex Taylor
2 years ago
Never open, what shops close for lunch and at weekends? Still living in the 70s. Stood outside 20 minutes waiting for them to reopen after 'lunch'. They didn't. Absolute rubbish and zero customer service
Paul Costantino
2 years ago
Some staff members rude and seem unprofessional telling me my medication needs to be ordered in etc can I call back another day. I'm going to have my prescriptions sent to another chemist.
Lorna Slater
2 years ago
Absolutely top notch! Staff can't do enough to help. Always courteous polite & professional.They go above & beyond the call of duty. Highly recommended.?????
Mark
2 years ago
Very helpful n try their best rectify problems
Linda Boydell
2 years ago
Absolutely rubbish. Came today with my baby collect my prescription. The lady behind the counter told me it will be 30 min.once I said ok and wanted wait there she said it will be an hour..and she just game me back my prescription said go different pharmacy and pushed me out of the door.
Veronika Šírová
3 years ago
Turned up at 5.45 pm and it was closed. Update your website and times as I made a wasted journey I can ill afford to do!
Louise Melling
3 years ago
Brilliant staff face to face inside the pharmacy.
Don't try and ring them though. They NEVER answer the phone. This is very infuriating when you are liaising between surgery and them.
Get your act together
Karen Dickinson
3 years ago
It a good chemist they have nice staff and vulnerable people can get there medication home delivered. They are also set up for instant prescriptions straight from the doctors to the chemist so makes it a lot easier if your in a rush for medication. At the moment you do have to queue outside because of covid there is a one at a time plan in place to keep us all safe but the wait is never to long before you can go in. You can also call ahead to check if your medication is ready to save any wasted time. All in all a good little chemist.
Karl Ashton (Ashton101)
5 years ago
Never answer the phone, it either rings off or is engaged. Spoke with the staff and also complained several times to the chemist manager to no avail. Frustrated customer
Shelley Leach
5 years ago
The staff are so friendly and professional I've used plenty chemist in Leigh my opinion this chemist is the best by far...never had any problems at all never had to wait a long time ...clean and organised
tracy shovelton
6 years ago
The staff are really nice and friendly. Make you feel welcome.
A A
6 years ago
Brilliant staff they go out the way to help and exter miles even under pressure thank you
Colin Davies
6 years ago
Great pharmacy and used by the district nurses I believe too. Which means they are quick at getting things they need. Much better service from here than at the Asda pharmacy.
Eric O' Connell
8 years ago
Love everyone here. I can send an email for my medications and collect 5 days later. Excellent service and professional staff.
Pam Donnelly
9 years ago
